How do I log into my account?

Click the Login link in the top right corner of the website. Enter the email address and password you used when creating your account or making your purchase.

I forgot my password. How do I reset it?

1. Go to the Login page.

2. Click Forgot Password? right below the login fields.

3. Enter your email address and click Reset Password.

4. Check your inbox for a secure reset link.
   (Note: For security reasons, I cannot view or manually change your password for you).

How do I change my account email or password?

1. Log in to your account.

2. Click on your Profile icon or name in the navigation.

3. Select Account Settings.

4. Update your email address or password and click Save.

When will my book arrive?

• Processing time: Physical book orders are processed and shipped within 5–10 business days.

• Shipping time: Domestic shipping usually takes 3–7 business days. International shipping can take 2–4 weeks.

• You will receive a tracking link via email the moment your book ships.

• For urgent shipping, please use the ‘Contact Page’ with your Full Name, Address and Order number - we will try our best to accommodate such requests.

Can I get my copy signed or personalized?

Yes! I love signing books for readers. If you want a signed or personalized copy, please select the "Signed Copy" or “Personalised Copy” option on the Shop page before adding it to your cart. You can leave personalisation comments when prompted after clicking “add to cart”.

Do you ship internationally?

Yes, I ship worldwide! Shipping rates and estimated delivery times are calculated automatically at checkout based on your country. Please note that international orders may be subject to local customs fees or import taxes.

What is your return/refund policy?

• Physical Books:

Due to the nature of the products, all sales are final.

If your book arrives damaged, please contact me within 7 days with a photo of the damage, with:

• Your full name

• Your full address

• your order number

• photos of the damaged item and packaging

Once reviewed, I may offer:

• a replacement

• store credit

• or a refund at my discretion

I do not accept returns for buyer's remorse or accidental duplicate purchases.

Please get in contact via the ‘Contact Us Page’.

If your question wasn't answered above, please reach out! Fill out the form by clicking here or email me directly at info@rinafelix.co.uk. Please include your full name, address and order number if you are asking about a specific purchase.